Return Policy

GUARANTEE AND RETURN POLICY

What is the Return Period? You have 30 days from receiving your product to initiate a return.

  • Products purchased at a discount via email promotions or directly discounted in our online store are not eligible for refunds. Once we receive and inspect your return, we'll inform you if the refund is approved. If so, you'll automatically receive a refund on your original payment method. Please note that refunds may take some time to be processed by your bank or credit card company.
  • Customers are responsible for the direct costs of returning goods.
  • All returns should be sent to the following address: All orders must be returned by the customer to the following address: the right side of the 1st floor, Mingmen Lisa Leather Factory, Luogangqi Road East Road, Junhe Street, Baiyun District, Guangzhou City, Guangdong Province.

 

  • How Long Does it Take to Get My Money Back? After we receive, confirm, and verify the unopened products, a refund (based on the product's condition) will be issued to your original payment method. Please contact us with the tracking information after you've sent back the package so we can process your refund.
  • Note that most financial institutions require an average of 3-6 business days to process the refund.
  • What is the Shipping Time? Our delivery timeframe is between 6 and 8 business days. If you haven't received your order 3 days after the expected delivery date, please contact us.
  • My Tracking Link Doesn’t Work? You can track your shipment using either of these services: 17track.net , https://parcelsapp.com/ .
  • Do I Have to Pay Shipping Costs for Returns? Yes, customers are responsible for their own return shipping costs. We recommend using a trackable shipping service, as we are not liable for lost returns.
  • Can I Refund My Product Without Contacting You? You must contact us before returning your product, as the return address may differ from the address used for the original shipment.
  • How Can I Contact You? Reach us via email at contact@yaelkimono.co.uk. Our team is available 24/7 and guarantees a response within 24 hours.
  • My Order is Damaged, What Should I Do? Please provide a photograph of the damaged item, taken on a flat surface, showing the defect clearly. This helps us assist you efficiently and improve our quality control.
  • What Are the Shipping Costs? Shipping is FREE for orders above GBP 60!